FAIRFIELD ENDOWED CHURCH OF ENGLAND (C) JUNIOR SCHOOL

Should you need to complain

How to complain for parents of children with special needs

The stages of complaints are similar to those in the policy but please note the changes below.

The Stages of Complaints

  1. Complaint brought to the attention of the class teacher or person offering the service.

Here at Fairfield, there are a number of staff parents can contact regarding their child’s needs. The first point of call would be to Mrs. Wood who is our special needs co-ordinator.  Mrs. Wood can be contacted by appointment with her or through the office

  1. Complaint heard by headteacher.

If the concern remains unresolved or is difficult to resolve, Mrs Mercer, the Headteacher, will become involved and to help resolve the concern. It may also be necessary, at this stage, to consult with outside agencies.

  1. Complaint referred to the Chair of Governors or their representative for them to resolve.

Only in exceptional circumstances would the governing body become involved and that is because we have a real passion about helping children and their families to the best of our ability.

  1. Complaint heard by Governing Body’s Complaints Panel and formal complaints procedure used (Governors involved previously would not be able to hear the complaint at this stage).
 
 
Investigating Complaints largely remains the same
 
At each stage, the person investigating the complaint will:
  • establish what has happened so far, and who has been involved;
  • clarify the nature of the complaint and what remains unresolved;
  • meet with the complainant or contact them (if unsure or further information is necessary);
  • clarify what the complainant feels would put things right;
  • interview those involved in the matter and/or those complained of, allowing them to be accompanied if they wish;
  • conduct the interview with an open mind and be prepared to persist in the questioning;
  • Keep notes of the interview.

Parents

Visitors

Contact

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  • Welcome
    • Covid Winter Grant Scheme
    • COVID 19 Absence guidance for parents
    • Recovery Curriculum
    • Community Help
    • COVID 19 NEW INFO
    • September arrangements
    • School closures and Home Educating
  • About
    • Foreword from Head
    • Our vision, Aims and Mission Statement
    • British Values
    • Prospectus
    • Staff
  • Church School
    • Christian Vision
    • School history & school trust
    • Fairfield Endowed School Trust (FEST)
    • SIAMS
    • Character Education 'What if learning'
    • Religious Education
    • Collective Worship
    • Our School Prayer
    • St Peter's Church Links
    • Mrs Margaret Buckley
  • News and Events
    • News and Events
    • Calendar
    • Clubs this term
    • Newsletters & letters
  • Curriculum
    • Literacy >
      • Reading
      • Writing
    • Religious Education
    • Collective Worship
    • Spiritual, Moral, Social and Cultural
    • Maths Curriculum
    • Science Curriculum
    • The Wider Curriculum >
      • Curriculum Map
    • FEJS PE Curriculum
  • Parent Info & Dates
    • Term dates
    • Admissions Policy and Procedure
    • Attendance Rules - Updated 2016
    • Medication Policy
    • Free School Meals (FSM)
    • Privacy Notice (GDPR)
    • Uniform and PE kit
    • Health and Well-being >
      • Mindfulness
      • Health & Well-being
      • Breakfast Shop
      • Mr Neequaye's sports camp
      • School Dinner Menu
    • FEJS Parent, Teacher Association (PTA)
    • Complaints Procedure
    • Free Wrap Around Care
    • Home/School Reading Brochure
    • Behaviour & Anti-Bullying >
      • Behaviour
      • Anti-Bullying
    • SEN
    • Pupil Premium
    • Sports Premium
    • Catch-up Funding
    • Remote Education Provision - For Parents
  • Governors
    • About our Governors
    • Meet the Governors
  • Pupils
    • 'Will you like me?' Song links
    • Fairfield Gazette
    • FEJS PE and Sports Blog >
      • FEJS PE & Sports Blog
      • sports blog 2
    • School Council >
      • Pupil Voice (School Council)
      • Head Boy and Girl
      • School Council Minutes
      • School Council Action Plan
      • School Council News + Achievements
    • STEM Club Blog
    • Spelling Lists
    • Wider Curriculum >
      • Topic Links
      • Useful Website Links
    • Keeping Yourself Safe >
      • How to get help if you don't feel safe.
      • Online Safety
      • School Online Safety Pledge 2019
      • Anti-Bullying
  • School Policies and Procedures
    • Policies by category
    • Curriculum policies >
      • Maths Policy
      • Literacy Policies
      • Science Policies
      • Art Policy
      • Collective Worship Policy
      • Curriculum Policy
      • Design & Technology Policy
      • RE Policy
      • Geography Policy
      • History Policy
      • ICT Policy
      • Music Policy
      • Online Safety Policy
      • PE Policy
    • Inclusion, Equality and Diversity
    • PSHE
    • Prevent Strategy
    • School Policies
    • Curriculum Policies
  • Safeguarding
    • FEJS Safeguarding Statement
    • Child Protection and Safeguarding Policy
    • Our School Pledge
    • Other Safeguarding Documents
    • Online safety & acceptable use
  • School Performance
    • Ofsted
    • Performance Results KS2
  • Our FEJS Teacher Video
  • Returning to school Year 6
  • Year 2 Information Video
  • School counselling Service
  • Letter to parents for Sep 2020
  • Vacancies
  • Wellbeing Quiz